Privacy and Legal

Effective Date: April 4, 2017
Updated: January 5, 2022

Privacy Shield Notice

TQ CRM Systems LLC, (dba thankQ USA) complies with the EU-U.S. Privacy Shield Framework Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and the United Kingdom transferred to the United States pursuant to Privacy Shield.

TQ CRM Systems LLC has certified that it adheres to the Privacy Shield Principles with respect to such data. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Notice

thankQ USA collects Personal Data, such as name, corporate affiliation, email address, postal address and telephone number from current and potential clients, who are non-profit entities. For purposes of clarity, we will refer to this information as, “Client Data.”

In the course of providing its products and services, thankQ USA may act as a Data Processor. In this capacity we receive personal information that has been collected by our customers. For purpose of clarity, we will refer to this information as, “Individual Data.” As such, thankQ USA employs industry standard protections to ensure all access is limited to assigned staff and that data is not retained once the purposes for which it was provided are complete.

Other than the Personal Data we gather from our clients, thankQ USA is not a Data Collector. Data Collectors providing data to thankQ USA for Processing are required to comply with any and all applicable EU Data Protection regimes, thereby ensuring that individuals providing data have received proper notice about the use of collected Personal Information.

Purposes of Collection and Use of Personal Data

thankQ USA uses its collected Personal Data (1) to respond to requests, (2) to communicate about our products and services, (3) for internal administrative and analytical purposes and (4) to comply with our legal obligations, policies and procedures.

Cookies

When a user visits the thankQ.us website, thankQ USA may automatically collect non-personal information, such as the type of browser the visitor is using, and the way the visitor arrived at our website (either a direct visit or via a referring website). The collection of this information may involve the use of cookies.

A user cannot be identified from the information collected in this way on its own and it is only used to assist us in providing an effective service on our website and to collect broad demographic information for aggregate use and to improve the website.

Most browsers accept cookies automatically. You can erase or block cookies from your computer if you want to, but certain services may not work correctly or as fast or at all if you set your browser not to accept cookies.

When a user visits our site, third parties, such as AdRoll and SharpSpring, may place cookies on the user’s browser for targeted advertising purposes.

If you would like to opt-out of receiving targeted advertising, you can use the NAI opt out tool here.

Data Collection

When a user interacts with www.thankQ.us or clicks on a link that directs the user to www.thankQ.us, the user’s browser automatically provides, and thankQ USA automatically collects and stores, certain information about the user’s device and the user’s activities. This includes:

  • Preferences and settings: time zone and language
  • IP address
  • Technical information about the user’s operating system

thankQ USA collects this data for the proper operation of our Marketing Automation system. Until the user becomes an identified prospect this data cannot be linked to a specific individual.

Data generated by the use of our website includes:

  • Information about use of the website: date stamp, URL of the visited page, URL of the webpage that referred the user to our website
  • History of interaction with our webpages: pages viewed and time spent on a page.

Choice

thankQ USA may share Client Data with its service providers and business partners. Sharing is limited to the purposes described above. Click here if you would like to make a request to opt-out.

thankQ USA may disclose Client Data (1) if we are required to do so by law or legal process or (2) to law enforcement or other government officials should disclosure be required by law or an enforceable government request including to meet national security and/or law enforcement requirements.

Onward Transfer of Personal Data

thankQ USA may share Client Data with its business partner, The Access Group, a UK-based software development firm that develops the thankQ CRM software system and for which thankQ USA serves as North American Distributor.

If a contracted third party does not comply with its privacy obligations, thankQ USA will take commercially reasonable steps to prevent or stop the use or disclosure of Client Data. In the context of an onward transfer, thankQ USA has responsibility for the processing of Personal Data it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. thankQ USA shall remain liable under the Principles if its agents that it engages to process such personal information do so in a manner inconsistent with the Principles, unless thankQ USA proves that it is not responsible for the event giving rise to the damage.

Security

thankQ USA maintains reasonable administrative, technical, and physical safeguards to protect Personal Data from loss, misuse, unauthorized access, unauthorized disclosure, unauthorized alteration, or unauthorized destruction.

Data Integrity and Purpose Limitation

thankQ USA takes reasonable steps to ensure that that Personal Data collected by thankQ USA is relevant for the purposes for which it is collected and that it is relevant for its intended use.

thankQ USA relies on individuals submitting Personal Data to update or correct Personal Data when necessary.

Access

thankQ USA acknowledges the individual’s right to access their Personal Data. Upon request, thankQ USA will grant individuals reasonable access to personal information held about them. thankQ USA will take reasonable steps to permit individuals to correct, amend or delete information that is demonstrated to be inaccurate or incomplete. To access your data, contact thankQ USA at [email protected] and detail your request.

Recourse, Enforcement and Liability

In compliance with the EU-US Privacy Shield Principles, thankQ USA commits to resolve complaints about your privacy and our collection or use of your personal information. European Union and the United Kingdom individuals with inquiries or complaints regarding this privacy policy should first contact thankQ USA at [email protected], or in writing to:

thankQ USA

Attn. Privacy Department

PO Box 1414

Midtown Station

New York, NY 10018

thankQ USA has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints/ for more information and to file a complaint. This service is provided free of charge to you.

If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

thankQ USA’s commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission (FTC).