Privacy and Legal
Privacy Shield Notice
TQ CRM Systems LLC, (dba thankQ USA) complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.
thankQ USA collects information certain Personal Data, such as name, corporate affiliation, email address, postal address and telephone number from current and potential clients.
In the course of providing its products and services, thankQ USA may act as a Data Processor. As such, thankQ USA employs industry standard protections to ensure all access is limited to assigned staff and that data is not retained once the purposes for which it was provided are complete.
Other than the Personal Data specifically noted above, thankQ USA is not a Data Collector. Data Collectors providing data to thankQ USA for Processing are required to comply with any and all applicable EU Data Protection regimes, thereby ensuring that individuals providing data have received proper notice about the use of collected Personal Information.
Purposes of Collection and Use of Personal Data
thankQ USA uses its collected Personal Data (1) to respond to requests, (2) to communicate about our products and services, (3) for internal administrative and analytical purposes and (4) to comply with our legal obligations, policies and procedures.
thankQ USA may share Personal Data with its service providers and business partners. Sharing is limited to the purposes described above. Click here if you would like to opt-out.
thankQ USA may disclose Personal Data (1) if we are required to do so by law or legal process or (2) to law enforcement or other government officials should disclosure be required by law or an enforceable government request including to meet national security and/or law enforcement requirements.
Onward Transfer or Personal Data
thankQ USA may share Personal Data with its business partner, The Access Group, a UK-based software development firm that develops the thankQ CRM software system and for which thankQ USA serves as North American Distributor.
If a contracted third party does not comply with its privacy obligations, thankQ USA will take commercially reasonable steps to prevent or stop the use or disclosure of Personal Data. In the context of an onward transfer, thankQ USA has responsibility for the processing of Personal Data it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. thankQ USA shall remain liable under the Principles if its agents that it engages to process such personal information do so in a manner inconsistent with the Principles, unless thankQ USA proves that it is not responsible for the event giving rise to the damage.
thankQ USA maintains reasonable administrative, technical, and physical safeguards to protect Personal Data from loss, misuse, unauthorized access, unauthorized disclosure, unauthorized alteration, or unauthorized destruction.
Data Integrity and Purpose Limitation
thankQ USA takes reasonable steps to ensure that that Personal Data collected by thankQ USA is relevant for the purposes for which it is collected and that it is relevant for its intended use. thankQ USA relies on individuals submitting Personal Data to update or correct Personal Data when necessary.
thankQ USA acknowledges the individual’s right to access their personal data. Upon request, thankQ USA will grant individuals reasonable access to personal information held about them. thankQ USA will take reasonable steps to permit individuals to correct, amend or delete information that is demonstrated to be inaccurate or incomplete.
Recourse, Enforcement and Liability
Attn. Privacy Department
PO Box 1377
New York, NY 10018
thankQ USA has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.
If neither thankQ USA nor BBB EU PRIVACY SHIELD resolves your complaint, you may have the possibility to engage in binding arbitration through the Privacy Shield Panel.
thankQ USA’s commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission (FTC).